Common Problems Handling for WiFi Microscope X201 (Update irregularly)
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Author : Cainda Official
Update time : 2024-01-24 18:58:59
1,Unable to turn on the microscope or unable to keep it power on
Please try to fully charge it. The red indicator light will light up when the device is charging. When it is fully charged, the red light would go off. It takes about 2.5 hours for the device to be fully charged.
If you are unable to charge it or you still cannot turn it on after charging is completed, please contact us for further inspection. (Our customer service email:cainda-seller@outlook.com)
2,Unable to turn off the microscope(The microscope is frozen and keep power on)
Please try to reset it. You can click the power button and + button at the same time to reset the microscope.
Work with the smart phone or pad 3, When successfully connecting to WiFi "HD-Microscope-xxxx", it prompts “unsecured network” or “unavailable to access internet” It is normal. It does not affect the use. This WiFi hotspot is only used to transmit images, not to access the Internet.
Please maintain WiFi connection and open the app to use your microscope.
4, WiFi connection is no probem, but the app doesn't show the image
Please check if the microscope is frozen first. If so, please refer to the second point above to reset it.
If the microscope is fine, please check if you have allowed the app to access WiFi/WLAN. If you smart phone is using the VPN, please turn it off.
Work with the PC
5, Unable to find device name in software or the PC prompts that no camera is detect
Please check if the microscope is turned on. It would not automatically turn on when connected with the PC. You need to manually turn it on.
If you can see the white LED light on, it is on. If there is not white LED light, please adjust the Brightness Adjustment Wheel to check if it is turned off.
If the microscope has been turned on, please try to use other USB interface. Insufficient USB interface voltage would affect if the PC can recognize devices successfully.
If it still doesn't work, please contact us for further inspection via email - cainda-seller@outlook.com
6,Can find the device "GENERAL-UVC" but can't get the image
Please check the Privacy setting. Ensure that the app is allowed to access the camera.
If you encounter other unresolved issues or have any questions about the microscope, please contact us via email cainda-seller@outlook.com
