Common Problems Handling for USB Microscope X10 (Update irregularly)
Views : 104
Author : Cainda Official
Update time : 2024-01-23 17:57:14
1,Can’t get the clear image There is a transparent protective cover in front of the lens of the microscope, which is used to protect the lens. The cover needs to be removed when using the scope. For difference magnifications, the microscope has the corresponding focal distance. You need adjust the distance between microscope and object to change the magnification, and then adjust the focus roller to get a clear image.
2,The white LED light does not light up after connecting the device Please try to use the light control wheel to adjust the brightness. If there are no changes, please check if the USB connection is fully inserted.
1) For mobile phone users, please check if the correct USB plug is used. If you use a phone case, please remove it and try again. Some phone cases may block the USB connection.
2) For PC users, please try to use other USB interface on your PC. Insufficient interface voltage can cause insufficient power supply to the device.
3,Device driver error(For example, there is a yellow exclamation mark or the driver name is incorrect) If you cannot find the device in the software and then seethe driver error on the Device Manager page, please download the software and drivers through our official download link and use our recommended software. If your PC uses the older version of the driver, it will need to manually update the driver.
4, No any error reported, but the microscope does not work at all Please check if your device support our X10 USB Microscope or not. This microscope can only work with compatible devices. It supports Windows XP/7/8/10/11, Mac OS X 10.5, Linux kernels 2.6.26 and above, Android smart phones and tablets with OTG function (How to check OTG? You can ownload the free app"USB OTG Checker" to check it). This microscope doesn't work with iPhone/iPad and the Android devices without OTG. If you want to use these devices, please contact our customer service for recommendation or replace it with a suitable microscope.
If your device does indeed support our microscope, please contact us for further confirmation. (Our customer service email:cainda-seller@outlook.com)
If you encounter other unresolved issues or have any questions about the microscope, please contact us via email cainda-seller@outlook.com
